Purpose Statement

The Welding Technology Department supports the mission of the College and the Instructional Division by providing a comprehensive instructional program to meet the needs of the welding industry in South Texas. With guidance from an industry based advisory committee, the program oversees instructional delivery and specialized courses including the certificate program, industry and contract training to local businesses, preparation for welding inspector certification, competency based continuing education courses, and participation as active members of relevant societies and organizations that encourage instruction in the most modern techniques use of equipment. Through intensive advisement, tutorials, counseling and guidance, and placement assistance, students are given the support and resources, including extensive hands-on work to provide trained welding graduates to meet the demands and requirements of industry.

Customer Service Principles

The Welding Technology program provides training with the opportunity to contribute and provide a curriculum designed to give students quality technology and skills needed in this particular field of study.

1. The Welding program will respond carefully to student educational needs and priorities.
2. The Welding program will provide technical excellence by maintaining highly skilled and trained faculty.
3. Continuous educational skilled training is the basis of our quality plan.

Customer Service Goals, Objectives and Standards

The Welding Technology programs goal is to provide the best education possible for developing a welding technician with the welding skills and work attitudes required by industry.

• Provide welding technology education.
  
  
• Provide students with a well equipped facility.
  
  
• Provide students with skilled, educated and industry experienced faculty.
  
  
• Provide the student with Customer Service in regards to their educational needs.
  
  
• Provide 100% graduate placement.

Process for Receiving Information and Filing Complaints

The Welding Technology Department will respond promptly to all complaints within one business day in compliance with the student handbook. Suggestions or complaints will be received in person or in writing to the TSTC Harlingen customer relations representative. All suggestions and complaints will be acknowledged and reviewed. Resolutions will be completed within three days.

Customer Relations Representative:

Jackie Gilles
Assistant to the President
1902 North Loop 499
Harlingen, TX 78550
(956) 364-4023
Fax: (956) 364-5100

jackie.gilles@harlingen.tstc.edu