Support Services:
voice: 956.364.4520
fax: 956.364.5146
tdd: 956.364.4526
toll-free: 800.852.8784
Director:
Edda Urrea
voice: 956.364.4520
fax: 956.364.5146
Email: Support Services
Mailing Address:
Support Services
TSTC Harlingen
1902 North Loop 499
Harlingen, TX 78550
Location:
The Support Services Office is located in the Tech Prep Bldg. P
Office Hours:
M - F: 8:00 AM - 12:00 PM
M - F: 1:00 PM - 5:00 PM

Frequently Asked Questions (FAQ)

Q: How do I obtain childcare at TSTC?
Q: If I am being sponsored by the Department of Assistive and Rehabilitative Services(DARS), what do I do next?
Q: What do I do if an instructor refuses to accommodate me in class?
Q: Can a person who is deaf read lips?
Q: What is Non Traditional Program of Study?
Q: What is a Displaced Homemaker?


Q: How do I obtain childcare at TSTC?

A: If you are looking for child care, there are several options available to serve you. Depending on your residence, whether Cameron or Hidalgo/Willacy county, you may qualify for services from outside agencies that can contract child care services while you are a student here at TSTC.
  • Cameron County Childcare Management Services (CCMS) helps families find and afford child care. Fees are paid to the child care provider as services are rendered. Students must contact CCMS in order to begin the pre- application process, as well as schedule an appointment with a representative.
  • Work Force Solutions - Child Care Services offers subsidized daycare for students living in the Hidalgo/ Willacy Counties. Portions of the cost for child care services are paid for by the agency, however, families are still responsible for paying a percentage of the cost. The cost is based on monthly income and the number of children needing services. Students must contact Work Force Solutions - Child Care Services prior to the semester in order to schedule an appointment and begin the application process.

TSTC provides child care services here on campus.

  • The TSTC Early Childhood (0- 3 yrs.) and TSTC NINOS Headstart (3 - 4 yrs.) are located conveniently on campus. Child care is provided at no charge, however, parents must meet the income and eligibility requirements. Students must contact the TSTC Early Childhood/ NINOS Headstart to be directed as to the application process.

Q: If I am being sponsored by the Department of Assistive and Rehabilitative Services(DARS), what do I do next?

A: Students receiving sponsorship from DARS are encouraged to identify themselves with our office. Support Services is the designated office to serve as a liaison with these agencies. Students are not required to receive accommodations to process their sponsorship for the college.

Student Process for Books/Tools:

  1. Student will need to contact our office to inform that they will be sponsored by DARS prior to beginning of semester. Appointment will be set to meet with the Disability Accommodation Specialist. Student may opt to have an intake done at this time to discuss possible accommodations. If student does not want to receive accommodations, a Release of Information Form will be signed to receive and send information from sponsoring agency.
  2. Students receiving books or tools sponsorship will need to obtain a Book/Tool List form from the office. This form must be completed by the student and returned to our office. This form will then be faxed to the sponsoring agency for approval. Student will need to follow up with our office to inquire if DARS has approved the request by forwarding a Purchase Order to our office for sponsorship.
  3. Once the Purchase Order is received from the sponsoring agency, student may pick up their Purchase Order (Voucher) from our office to purchase approved items at the TSTC Bookstore. Student will need to return the receipt to Support Services.

Student Process for Tutorial Sponsorship:

  1. Students who receive sponsorship for tutorials will need to contact their respective DARS counselor to inform them of their need for tutorials.
  2. Student will need to come by Support Services and complete an Instructor Recommendation for Tutoring Service Form. The completed form will then be faxed to the sponsoring agency.
  3. Student will need to follow up with DARS counselor to inquire of specific tutorial arrangements.

Q: What do I do if an instructor refuses to accommodate me in class?

A: Instructors are not required to provide classroom accommodations to students who have not presented them with a Course Accommodation Form. If you have provided your instructor with these forms and returned the signed copies to our office, please contact the Disability Accommodation Specialist to discuss your concerns in a timely manner. Support Services Office will mediate all concerns regarding accommodations regarding Instructor refusal to accommodate qualified students with disabilities in the classroom.


Q: Can a person who is deaf read lips?

A: Yes, people who are deaf have the ability to read lips to a certain extent.  However, even the best lip-readers do not obtain 100% of the information that is being said.  There are also many factors that affect the quality of lip-reading such as beards, mustaches, lighting of the room, and many other things.  A person who is deaf and utilizes American Sign Language, would benefit from effective communication when an interpreter is provided.


Q: What is Non Traditional Program of Study?

A: Because TSTC is a technical school offering more than 30 different programs in an array of fields, there are often times programs that have been geared towards a certain gender. Fortunately, today’s employment has become more dependent on an individual’s technical and mental capabilities, and not gender. Non Traditional occupations for both males and females are defined as a "field of study in which either gender compromises less than 25% of the current enrollment." TSTC currently lists 13 Non Traditional programs for females and 8 programs for males. Students going into a program that has been labeled Non Traditional qualify for services in order to entice increasing enrollment of students in non-traditional based careers.


Q: What is a Displaced Homemaker?

A: A student that is labeled Displaced Homemaker is defined as "an adult individual, male or female, who has worked primarily without pay to care for the home and family and for this reason has diminished skills for entering the work force." Documentation needed to show proof of Displaced Homemaker status is as follows: tax returns for the past consecutive 3 - 5 years identifying the individual as a housewife/house husband. Upon proof of status, students qualify for services through the TSTC Support Services Office.

 

Sources:  http://www.chsc.org

Disclaimer: This Web site provides links to other Web sites, both public and private, for the convenience and informational purposes of World Wide Web users. TSTC makes no representations, guarantees, endorsement or warranties as to the accuracy, completeness, currency, availability or suitability for any purpose of the information provided on these external sites. TSTC specifically disclaims any and all liability and responsibility for any claims or damage that may arise as a result of TSTC providing the Web site or the information it contains, or that may arise in any way with respect to any Web sites maintained by third parties and  linked to the TSTC site.  TSTC makes no effort to independently verify, and does not exert editorial control over, information on pages outside ".tstc.edu" domains.  TSTC advises site visitors to read the privacy policies of any third-party sites accessed through this site.

TSTC does not endorse any of the products, vendors, consultants, or documentation referenced in this Web site.  Any mention of vendors products, or services is for informational purposes only.  Further, TSTC is not a "user" of these linked sites for any purpose.  Only individuals who access these sites for advice or service become users.

 

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