Safety, Health & Environmental Affairs:
voice: 956.364.4205
fax: 956.364.5111
toll-free: 800.852.8784 ext.4205
Director:
Mailing Address: Safety, Health Environmental Affairs
TSTC Harlingen
1902 North Loop 499
Harlingen, TX 78550
Location: The Safety, Health Environmental Affairs office is located in the Service Support Center
Office Hours: M - F: 8:00 AM - 5:00 PM
CUSTOMER SERVICE PRINCIPLES
At the TSTC Harlingen Safety, Health & Environmental Affairs Office, we recognize our responsibilities to our customers. We are committed to provide customers with accurate information on safety and provide a safety environment while visiting our campus. To ensure quality services, the Safety, Health & Environmental Affairs Office Department will foster an environment that encourages and enhances trust. We pledge to provide high quality services to ALL our customers.
THE SAFETY, HEALTH & ENVIRONMENTAL AFFAIRS OFFICE SERVICES GUIDING PRINCIPLES
We will value each customer through our professional attitude, competence, and efficiency. We will welcome input and will use that input to improve our performance.
EXPECTATIONS
As a customer, you can expect us to:
- treat you with common courtesy and respect
- be fair, ethical, and professional
- provide timely and responsive service
- give you clear, accurate, and consistent information
- follow through on our commitments
- strive for continuous improvements in all of our services, and
- go the extra mile in our efforts to serve you.
GOALS
Trust is developed through the 4 C’s
- Character: Integrity, courage, compassion, contribution, responsibility, and treating others fairly.
- Competence: Have highly trained Additional Duty SHEA Officers on campus to under stand the complexity and responsibility of their tasks.
- Communication: Have good honest open communication with customers and demonstrate respect for the individuals.
- Continual Improvement: Ask the customers about the services we provide and use those results to improve our services.
STANDARDS
In our efforts to provide customer services, we have established the following standards for responding customers.
- We respond to telephone calls within the hour or earlier if possible.
- We respond to e-mails within 24 hours or earlier if possible.
CUSTOMER SERVICE CONTRACT
We set high standards for customer service and hope it meets your expectations. If it does not we invite you to contact the Safety, Health & Environmental Officers:
1902 North Loop 499, Room 202 Harlingen, Texas 78550-3653
(956) 364-4205 phone
(956) 364-5111 fax
1902 North Loop 499
Harlingen, Texas 78550-3653
(956) 364-4205 phone
(956) 364-5110 fax
ramon.gomez@harlingen.tstc.edu  |
