At the TSTC Harlingen Printing Production Service, we recognize our responsibilities to our customers. We are committed to provide customers with the highest printing quality services. To ensure quality services, the Printing Production Department will foster an environment that encourages and enhances trust. We pledge to provide high quality services to ALL our customers.

We will value each customer through our professional attitude, competence, and efficiency. We will welcome input and will use that to improve our performance.

EXPECTATIONS

As a customer, you can expect us to:

1. Treat you with courtesy and respect.
2. Be fair, ethical, and professional.
3. Provide timely and responsive services.
4. Give you clear, accurate, and consistent information.
5. Follow through on our commitments.
6. Strive for continuous improvements in all of our printing services.
7. Go the extra mile in our efforts to serve you.

GOALS

Professional Attitude:

1. Readiness to respond to customers printing needs.
2. Find the best solutions and ways to better serve our customers.
3. Consider customer inputs as opportunities to improve.

Efficiency:

1. Producing low cost, high quality printing, saving college and Instructional departments time and money.

Competence:

1. Have the best printing, quick copy and bindery equipment possible.
2. Have sufficient supplies and materials needed to produce instructional and departmental print jobs.
3. Have highly trained staff in the Offset Printing Fundamentals.

Continual Improvements:

1. Ask Customers about the services we provide and use those results to improve our services.

STANDARDS

In our efforts to provide customer service, we have established the following standards for responding customers.

1. We respond to telephone calls within 24 hours.
2. We respond to e-mails within 24 hours or earlier if possible.
3. We respond to correspondence within a week, or earlier if possible.

CUSTOMER SERVICE CONTRACT

We set high standards for customer service and hope it meets your expectations. If it does not we invite you to contact the Printing Production Supervisor at:

1902 N. Loop 499
Harlingen, TX 78550-3653
(956) 364- 4130 phone
(956) 364-5108 fax
print.production @harlingen.tstc.edu

The supervisor has expertise relating to your needs when dealing with that department, and it is likely that program staff and managements are the ones who can best help you.

If you are still not satisfied with the service you receive from the department, you may contact Mike Buck, Vice President Administrative Services at:

1902 N. Loop 499
Harlingen, TX 78550-3653
(956) 364- 4200 phone
(956) 364-5110 fax
administrative.ser vices@harlingen.tstc.edu