Customer Service Principles

The TSTC Harlingen Police Department recognizes its duties and responsibilities to the students, staff, faculty and visitors who are on our campus daily. We have committed to provide a safe and secure learning and working environment through quick and reliable response, fair and equitable decisions, and quality information. To ensure quality services, the TSTC Harlingen Police Department will always promote an environment that is safe and secure and will assure that the department's actions will enhance trust. This department pledges to strive for the highest quality of services to all persons.

The TSTC Police Department's Guiding Principles

The TSTC Harlingen Police Department values all of the TSTC customers through our standards of professionalism, competence, fairness, and efficiency. We will continue to welcome input and will utilize this input as an avenue to improve our daily performance.

Expectations

As a customer of the TSTC Police, you can expect us to

• treat all persons with courtesy, respect, and professionalism
• be fair, equitable, professional, and decisive in all decisions
• provide quick, and reliable service
• provide clear and accurate information
• be committed to the safety and security of the college campus
• strive for continuous professionalism, and
• provide services that will relate that we care about your learning environment

Goals

• Trust

Provide an avenue for our customers to relate all complaints so that we may use these customer complaints as a means to improve

• Respond to Complaints

To properly respond to all complaints as directed by TSTC Police Policy and Procedures

• Improvement

Seek out information from our customers about the services we provide and utilize these responses to improve our services.

Standards

Within this department's efforts to provide a positive customer service attitude, we have developed the following standards for responding to our customers.

• To respond to all calls for service in a quick and reliable manner.
• Define each incident and provide a reasonable avenue action for the customer
• Provide awareness programs and information that will assist all customers

Customer Service

The TSTC Harlingen Police Department has set high standards for customer service, in relationship with the duties that are required, and we are assured that these standards meet all of the customers needs.  If your needs have not been met, please feel free to contact the TSTC Harlingen Chief of Police.

1902 N. Loop 499
Harlingen, TX 78550-3653
Telephone:  (956) 364-4225
Fax:            (956) 364-5171