Work Request Procedure

Work Request Form

Service Center Ext 4207 / 4240

TSTC Physical Plant is continually striving to improve effectiveness and quality of services. Our main goal is to deliver the best service to our college community. This will allow us to accomplish our mission: Provide basic institutional services that create the foundation of support that enables the college to offer quality technical education to the citizens of Texas.

:: How to communicate with the Physical Plant

The most effective & easiest way to contact any division at the Physical Plant is to call our Service Center at Extensions 4207 / 4240. Working hours are from 7:00 a.m. to 5:00 p.m. on weekdays, (except for college holidays).

When calling Physical Plant to request a service, please provide the person that answers, your name, telephone extension, building, department, a description of the work, a needed by date, an account to be charged (if required), etc.. Our Service Center uses a form to log in requests. This information will allow us to provide you with the correct trade and material for your need.

We prefer all contacts regarding service and work request's be directed to the Physical Plant Service Center for proper processing. We discourage the contact of Physical Plant staff in buildings, halls or on the college campus in lieu of proper service, or work request procedure. A phone call or written service/work request will allow our Service Center to document the situation properly.

Please call us at Physical Plant Service Center Ext. 4207 / 4240. Thank you.

:: Service and Work requests

Definitions:

• Service request

A job that will take 1 person, 1 hour or less, with no parts involved. Example: check temperature, stopped up commode, reset circuit breaker, etc.

• Work request

A job that will take 1 or more persons, 1 hour or more and will require parts to complete. May also require more than one craft.

The attached Work Request form PPWR 11/98 must be completely filled out, with the exception of the optional sketch area, in order for it to be accepted by the Physical Plant. A missing signature, account number or detailed description will result in the form being rejected and returned to the originator.

All work requests will be made using Form PPWR 11/98, e-mail and voice mail requests will no longer be accepted and will not be considered a service/work request. All written requests will require a minimum of 48 hours prior notice, prior notice will be based upon the recorded time of receipt by the Physical Plant. The exception to the minimum of 48 hours prior notice is, the current moving policy which remains unchanged.