The Department of Computer Networking and Security Technology (CNST) faculty and staff will:

1)      Support and promote effective use and management of the instructional resources of the CNST Department.

2)      Integrate available state-of-the-art educational technology for instructional delivery through the use of Team Leaders who will:

a)      Maintain an up-to-date syllabus and course information sheet for assigned core courses.

b)      Coordinate multiple sections with other faculty.

c)      Provide instructional materials, examinations, presentations, etc. in a timely fashion.

3)      Be accountable and responsive to our customers (students/parents), including:

a)      Returning customer calls/emails within one working day of receipt.

b)      Initiating resolution within one working day of initial call/email.

c)      Resolving problem within one week of initiative.

d)      Posting and forwarding feedback requests to immediate supervisor on all email correspondence and telephone messages.

4)      Communicate effectively by:

a)      Providing a web site that has:

i)        Information regarding the Department

ii)       Information regarding CNST(NIM) services and support

iii)     Information regarding CNST(NIM) initiatives

iv)     Information regarding student activities

b)      Communicating such intentions via office and/or classroom posters and handouts.

5)      Strive to achieve 80% student satisfaction in Instructional Delivery items on the yearly Student Satisfaction Survey.

6)      Pursue professional development, as appropriate, and as outlined in Instructional Division guidelines.

7)   Acquire up-to-date industry certifications as appropriate, and as outlined in individual Professional Growth Plans.