Customer Service Goals

The Computer Drafting & Design Technology Department Faculty & Staff will:

1. Promote the effective use of instructional resources of the Computer Drafting & Design Technology Department.
2. Utilize the latest state of the art technology for instructional delivery by:
   1. Present instructional materials, unit plans, examinations, & demonstrations in a timely fashion.
   2. Maintaining up to date syllabi, unit plans, & instructional materials
3. Be responsive to our Clients (Students) by:
   1. Returning customer calls or e-mails within one working day
   2. Begin the process of resolution within one working day of initial problem awareness.
   3. Strive to resolve the problem within one week after initial problem identification.
4. Communicate effectively by:
   1. Providing a web site (under construction) which has:
      • Information regarding the Computer Drafting & Design Technology Department.
      • Faculty web pages
   2. Provide course information sheets for each course taught
5. Strive to achieve 80% student satisfaction in the "Instructional Delivery "section on the yearly student satisfaction survey.