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Service Excellence Committee: toll-free: 800.852.8784
voice: 956.364.4300
Supervisor:
Mailing Address: Service Excellence Committee
TSTC Harlingen
1902 North Loop 499
Harlingen, TX 78550
Location: The Service Excellence Committee office is located in the Student Center.
Office Hours: M - F: 8:00 AM - 5:00 PM
Sat., Sun.: Closed
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Service Excellence Committee |
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Committee Membership |
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| Cathy Maples- Ex-Officio |
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Julie Gonzalez- Chair |
| Beverly Bendiks- Co-Chair |
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Elaine Flores- Historian |
| Bonnie Sanchez |
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Barbara Darling |
| John Garrett |
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Beatrice Ortiz |
| Dave Ralph |
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Janie Barron |
| Sidney Lewis |
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Vision: The TSTC Harlingen College Community will promote a culture at the College that emphasizes courteous, professional communication and outstanding service to all customers, both internal and external, at all times. |
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| Measurable Objectives: |
| 1. Maintain 90% satisfaction level for customer service ratings on surveys. |
| 2. Enhance service excellence by encouraging participation in training and promotional events. |
| 3. Monitor relevant surveys. |
| 4. Promptly responding to reasonable suggestions from students and employees. |
| 5. Make recommendations to appropriate administrators. |
| 6. Reward service excellence. |
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1902 North Loop 499