TSTC Harlingen Administrative Services Mission Statement

:: MISSION

"Administrative Services, a member of the College community, provides quality administrative support services for the division’s operations. These support services shall be provided in a proactive, responsive, cost effective, and service oriented manner, paralleling and supporting the TSTC Harlingen strategic plan."

:: VISION

To work together as a partnership. Enhancing involvement, training, teamwork, trust and respect is essential. We will function as a collaborative organization and commit ourselves to the concept of continuous improvement.
To be an innovative leader in facilities management.
To be an organization where all employees are treated equitably and honestly.
To be an effective, diverse work community.
To be a learning organization where all staff members are empowered.
To be a trusting workplace.

:: FINANCIAL GOAL

"Provide Administrative Services in an efficient and cost effective manner."

Strategies

Provide accurate and timely reports.
Support performance management.

:: CUSTOMER PERSPECTIVE GOAL

"Deliver customer oriented services in an expedient and efficient manner."

Strategies

Establish a proactive customer service program.
Develop partnerships with customers for mutual success.
Implement effective customer service feedback and measurement system.
Support implementation of a system for tracking and resolving complaints when they occur.

:: INTERNAL PROCESS PERSPECTIVE GOAL

"Design and implement more effective and efficient processes."

Strategies

Simplify and streamline processes.
Implement methods to improve services.
Integrate technology to improve services.
Adopt best practices to improve services.

:: INNOVATION AND LEARNING GOAL

"Foster a learning environment where employees are encouraged to develop their skills to meet the demand of the future."

Strategies

Provide appropriate training for our employees.
Formalize program for career development.
Prepare and encourage employees to implement new technologies.
Define and reinforce values that promote teamwork, learning, and high performance.

:: GUIDING PRINCIPLES

Our vision can only become reality through the efforts of all members of the Administrative Services team. This requires that everyone identify processes that need to be improved and the milestones that must be achieved as we seek to be the provider of choice for those we serve. We will be guided by these principles.

Focus

We exist to serve the needs of the College through partnerships and mutual understanding.

Integrity

How we do our work and how we relate to each other are of paramount importance. Our conduct must conform to the highest, uncompromising standards of trustworthiness and character. We will never knowingly make decisions that harm people or that are not in the best interest of the division or the College.

Respect for People

Respect for people and their intrinsic worth is the cornerstone of our relationships with one another, our customers, and our suppliers. We appreciate the diversity of the human family and recognize our differences as sources of collective strength and wisdom.

Empowerment

We are an Administrative Services team. Team members are stakeholders in the success of the enterprise and must be involved in the decisions that affect their work lives. "Empowerment", with its freedoms, responsibilities and boundaries, describes the intended work culture. Empowerment requires competence, sharing of information and ongoing learning. We are dedicated to becoming the best workforce in our industry. A person seeking to improve service to a customer will not be blamed for taking reasonable risks.

Innovation

We are a learning organization. We recognize that improvement of ourselves, our work processes and our methods is essential to our success. We must be creative. We must challenge our own thinking. We must seek to learn from our mistakes.

Responsibility to Environment

We will respect the physical environment that we share. We will wisely use and preserve the resources at our disposal by reducing waste, recycling, and whenever feasible using recyclable materials.