Administrative Services: voice: 956.364.4201
fax: 956.364.5110
toll-free: 800.852.8784
Vice President: Michael Buck voice: 956.364.4201 fax: 956.364.5110 Email: Administrative Services
Mailing Address: Administrative Services
TSTC Harlingen
1902 North Loop 499
Harlingen, TX 78550
Location: The Administrative Services office is located in the Service Support Center, room 103
Office Hours: M - F: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Sat., Sun.: Closed
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TSTC HARLINGEN ADMINISTRATIVE SERVICES DIVISION
CUSTOMER SERVICE PRINCIPLES
At the TSTC Harlingen Administrative Services Division, we recognize our responsibilities to our customers.We are committed to providing customers with excellent services and accurate information.To ensure quality services, the Administrative Services Division will foster an environment that encourages and enhances trust.We pledge to provide high quality services to ALL our customers.
THE ADMINISTRATIVE SERVICES GUIDING PRINCIPLES
We will value each customer through our professional attitude, competence, and efficiency.We will welcome input and will use that input to improve our performance.
EXPECTATIONS
As a customer, you can expect us to:
- treat you with courtesy and respect
- be fair, ethical, and professional
- provide timely and responsive service
- give you clear, accurate, and consistent information
- follow through on our commitments
- strive for continuous improvement in all of our services, and
- go the extra mile in our efforts to serve you.
GOALS
- Trust
- Consider complaints as opportunities to improve.
- Respond to Complaints
- Promptly respond to complaints.
- Continual Improvement
- Ask customers about the services we provide and use those results to improve our services.
STANDARDS
In our efforts to provide customer service, we have established the following standards for responding to customers.
- We respond to telephone calls within 24 hours.
- We respond to correspondence within a week, or earlier if possible.
CUSTOMER SERVICE CONTRACT
We set high standards for customer service and hope it meets your expectations.If it does not, we invite you to contact the supervisor in the department area providing that service.That supervisor has expertise relating to your needs when dealing with that department, and it is likely that program staff and management are the ones who can best help you.
If you are still not satisfied with the service you receive from the department, you may contact Mike Buck, Vice President Administrative Services, at:
1902 N. Loop 499
Harlingen, TX 78550-3653
(956) 364-4200 phone
(956) 365 5110 fax
mike.buc k@harlingen.tstc.edu  |
